Services · 04 · The long haul
Maintenance that keeps it running.
Long-term care for platforms that matter - the same engineers who built it, security and updates handled, and someone reachable when production breaks.
Ongoing care for the platforms we build, and inherited ones worth saving. Security, updates, small features, and being reachable when production breaks - handled by the same people who wrote the code, on one email address, not a ticket queue.
Pick this when
- You have a platform that matters and no one who can safely change it.
- Your last agency shipped and vanished, and updates now make you nervous.
- You want the person who wrote the code to be the person who maintains it.
Most agencies treat maintenance as an afterthought - a support contract sold to a different team once the interesting work is done. We treat it as the point. A platform is only worth building if it is worth keeping alive, and keeping it alive is where continuity actually pays off.
Same hands, one email address
There is no tier-one support, no rotation, no handover department. When something breaks, you email the people who wrote the code. They know the platform because they built it, so a fix is a fix, not an archaeology project.
Inherited platforms, too
We also take over work we did not write, when it is worth saving. That starts with a paid, fixed-fee takeover audit that tells you honestly whether the code can be maintained as-is or needs parts replaced - no rewrite proposals dressed up as maintenance. It is also the only route in: we will not agree to keep a codebase alive without having read it first.
- Engagement
- Monthly retainer
- Scoped to the platform.
- Who
- Same hands
- The people who built it.
- Covered
- Security · updates · fixes
- Small features included.
- Long haul
- Year one to year five
- No handover department.
Xcruiter
A live recruitment SaaS we took over in 2023. Foundations stabilised, dozens of features shipped since, one codebase, no rewrite. The hands that took it on still own production.
Read the caseWhat we won't do
- Disappear after launch and sell "support" back to you as a separate contract.
- Rotate your account to whoever happens to be free this week.
- Let the platform rot until only a rebuild will fix it.
Common questions
Can you take over and fix an existing WordPress site?
Yes. A large part of our work is inheriting sites, often after an agency handoff, auditing the plugin pile, and taking it back down to a short list we can maintain for years.
Can you migrate my existing site to better hosting?
Yes, and it is often the cheapest reliability upgrade a site can get. We move it onto a proper server with staging and version control, usually as part of taking the site over for maintenance.
Do you host the sites you build?
We run sites on provisioned VPS servers, set up the way a developer would: version-controlled deploys, a staging environment, server-level caching and off-server backups. Not shared cPanel hosting behind an FTP password.
Bring us the plan. We'll price it.
If this isn't the right pattern for you, we'll say so in the first reply.